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FAQs

WHAT IS A PREPAID CARD?

A prepaid card looks and feels like a credit card but is different in that you only spend what you load. You load money onto the card and spend it in shops, online or take cash out of an ATM rather than spend money and then pay off the balance later. There is no overdraft facility.

HOW DOES A PREPAID CARD WORK?

The Tuxedo Corporate Prepaid Mastercard® benefits from a Chip and PIN facility. This means that it can be used anywhere in the world wherever the Mastercard Acceptance Mark is displayed. It is used in a similar way as a bank or a credit card. The card can be entered into the machine and a PIN used to verify the transaction.

 HOW DO I CHANGE MY PIN?

You can change your PIN at most ATMs. Insert your card and enter your existing PIN, then follow the on-screen instructions to change the PIN to a 4 digit number of your choice. Please ensure you memorise this PIN.

You should never disclose your PIN or personal details to anyone and our customer care will never ask you to reveal your PIN.

WHERE CAN I USE THE CARD?

You can use your card anywhere you see the Mastercard Acceptance Mark, that’s over millions of locations and millions of ATMs worldwide. This includes in store and online purchases both at home and abroad.

HOW DO I CHECK MY BALANCE?

To check your balance you can login to your account online. You can also call 020 7078 2718 and select option 1 or text BAL followed by the last four digits of your card number to 80777. (Texts charged at standard network rates).

DO I GET CHARGED WHEN I USE MY CARD FOR CASH WITHDRAWALS OR PURCHASES?

Please refer to the terms and conditions for a full list of fees.

HOW DO I CONTACT CUSTOMER SERVICES?

Email us at customercare@tuxedo-eccount.com

HOW DO I REPORT MY CARD LOST OR STOLEN?

You must report your card lost or stolen immediately. Please call our lost or stolen telephone line 020 7101 6599 – 24 hours a day, 7 days a week.

You can also temporarily block your card from being used. Text BLOCK to 80777. Please note that you must have registered your mobile number with us to take advantage of this service.